Questions and answers

Here you will find questions and answers about how to get a digital mailbox, how to log in and read your mail, and how the mail is stored in your digital mailbox.

Update your contact information

The central and local government use this contact information to notify you electronic about important information.

Delete contact information

If you have your contact information deleted in the common contact register, you will be unable to receive service messages by SMS or e-mail from public authorities.

Electronic ID

In order to use digital services from Norwegian public agencies, you must have an electronic identification, e-ID, to be able to log in. An electronic identification is an electronic way of proving one's identity on the internet.

Digital communication

The Storting has made changes to the law governing communication with citizens. Now all public agencies may communicate digitally with citizens rather than via standard paper mail. Digital communication improves the environment and re-channels public spending.

Opting out

If you do not want to receive digital mail, you can simply let public authorities know that you would prefer to receive official documents and letters on paper. You do this by opting out of the common contact register.

Information about the crisis in Ukraine

Norwegian Directorate of Immigration

You can find information about protection and residence permit to be in Norway, or if you will travel to Norway. The information for local and sentral government is also available here.

Misinterpretation of the EØS-ruling

Norwegian Labour and Welfare Service (NAV)

Here you will find information about the processing of cases regarding misinterpretation of the EØS-ruling, if you have been received arbeidsavklaringspenger, sykepenger og pleiepenger. If you have any questions, that’s not answered further down on the page, and think that the misinterpretation may have affected you, you can call the phone number: 21 05 21 05

Death and inheritance

When someone dies, a death certificate is issued by a doctor or hospital authority. Normally, the inheritors decide how the estate (property, money, possessions) should be administered.

Divorce

If you and/or your spouse no longer wish to live together, either or both of you can apply to your county governor’s office for a separation. It is not necessary for both of you to agree on the separation. The county governor will contact your spouse if you apply alone.