Choose a digital mailbox

Norwegian authorities would like to send you mail digitally rather than on paper. Both Digipost and e-Boks are recognised mail systems for this purpose. If you are uncertain about which mailbox to choose, just remember that the most important thing is that you set up a digital mailbox account. Then you can get mail from public authorities in Norway digitally.

A digital mailbox is a secure solution to receive and store important mail digitally, such as letters with decisions, health information or other sensitive information.

Public agencies can't use regular e-mail to send such information because it is not safe enough. A digital mailbox is safe, and you can store your mail as long as you want. 

  1. Get out your electronic ID (e-ID), for example your BankID.
  2. Go to e-Boks or Digipost for more information about the different solutions. Choose the mailbox you want. 
  3. Follow the instructions from e-Boks or Digipost to create a mailbox. 

You will then receive a text message from Norwegian Digitalisation Agency confirming your choice of mailbox. 

Read more about Digipost and about e-Boks.

User support for digital mailbox and ID-port log-in enquiries, from the Norwegian Digitalisation Agency
Opening hours: Monday – Friday 08:00 – 15:30
Telephone: 800 30 300, free of charge from landlines in Norway.


Chat Live chat (available during opening hours)

Information about the digital mailbox providers 

Digipost customer service: 

Digipost: (
E-mail: or telephone (+47) 22 03 00 00

E-Boks customer service: 

e-Boks: (  
E-mail: enquiry form or telephone (+47) 22 89 85 04

Mann som ser på dataskjerm
When you set up a digital mailbox account, you will be helping the public sector save money, money that can be used to make better services for you.