Update your contact information
When you have registered yourself in the Contact and Reservation Register, you can receive important letters and reminders from Norwegian public authorities digitally.
Have you opted out of digital communication?
Norwegian public authorities may send you important notices and messages even if you have opted out of the digital communication scheme. You may receive these notices via your mobile phone number or e-mail address registered in the Contact and Reservation Register.
It is therefore important that you keep your digital contact information updated.
Is your contact information registered on other persons than yourself?
If you have registered your mobile number or your e-mail address on other persons than yourself, it is important that you notify these persons about information that is ment for them.
This may be family members or persons you are appointed as guardian for.
Update your contact information
To receive messages and documents from Norwegian public authorities digitally, your e-mail address or mobile phone number must be listed in the Contact and Reservation Register.
Notifications about documents from public authorities
When a Norwegian public authority sends an official document to you, a notification is sent to the mobile phone number or e-mail address which you have registered in the Contact and Reservation Register.
Norwegian authorities are obliged to do this, and in this way, you will always know when you have received an official document digitally.
The Contact and Reservation Register is only accessible to Norwegian public authorities.
Get reminders about hospital appointments via SMS and e-mail
When you have registered your mobile phone number or your e-mail address in the Contact and Reservation Register, you can receive digital information from Norwegian public authorities.
For example, you can get SMS messages or e-mail reminders telling you about your doctor appointments, changes to your household’s water supply, or when your municipality intends to clear snow from your street, so you can move your car in time.
Update your contact information in one place
Once your details are registered in the Contact and Reservation Register, you will not need to provide this information again to all the different public authorities with whom you communicate. Norwegian authorities retrieve your contact information from the register when sending you messages and documents digitally.
You are responsible for updating your contact information. You only need to do this in one place. You can choose to register your mobile phone number or e-mail address, or both.
What does the Contact and Reservation Register contain?
The Contact and Reservation Register can contain
- your mobile phone number and e-mail address
- information concerning your choice of digital mailbox
- language preferences for digital communication
- whether you have opted out of receiving official mail digitally
You are responsible for editing your information in the register.
Choose your language preference
The Contact and Reservation Register now includes language preference information, so you can state in which language you wish to receive documents and messages from Norwegian authorities.
The Norwegian Digitalisation Agency has obtained existing language preferences from the National Population Register administered by the Norwegian Tax Administration. If you have previously indicated a preference for a language or language variant on your tax return, this is the language preference information now registered in the Contact and Reservation Register.
It is up to the public authority that is sending you messages or documents to use your language preference. There may be a transition period in which you may receive documents that are not in your preferred language.
If you have not selected a language preference, the Norwegian authorities will decide which language they will use when they communicate with you.
How to register yourself
If you have previously logged into a Norwegian public service, for example via MinID, you will have already registered your contact information in the register.
If you have never logged into a public digital service, your contact information details will not be included in the register. If you wish to be included in the Contact and Reservation Register, you need to get an electronic ID, and create a user profile via the ID-portal log-in system.
Regulations concerning electronic communication in and with Norwegian public authorities are found in the eGovernment Regulation (“eForvaltningsforskriften”) paragraphs 29 and 31.
The Norwegian Digitalisation Agency is the data controller for the Contact and Reservation Register.