Questions and answers

Here you will find questions and answers about how to get a digital mailbox, how to log in and read your mail, and how the mail is stored in your digital mailbox.

 

 How to get a digital mailbox

How do I get a digital mailbox?

The public has signed agreements with two digital mailbox providers; e-Boks and Digipost. You select the mailbox you prefer.

  1. Go to the web site www.norge.no.

  2. Click on Choose a digital mailbox.

  3. Read the information and select either Digipost or e-Boks.

  4. To create an e-Boks digital mailbox account, you must identify yourself with the electronic ID BankID, BankID on mobileBuypass ID or Commfides.

  5. To create a Digipost mailbox account, you must identify yourself with either BankID, BankID on mobile or Buypass ID.

  6. Log in via the ID-port to access the contents of your chosen mailbox.

You can create a digital mailbox from Digipost or e-Boks. If you have a problem setting up your selected mailbox, contact your mailbox provider’s help desk by e-mail or telephone.

Help desks:                                                                                                              

What is a digital mailbox?

A digital mailbox is an online service which allows you to receive and store mail electronically and securely from public authorities. All you need to do is open a digital mailbox account, with either e-Boks or Digipost, to receive e-mails from public authorities.

Documents you receive in your digital mailbox can be stored there, as an archive.

You open and read your mail from your computer, tablet or smartphone. You need an internet connection.

To access mail from public authorities in your digital mailbox, you must have an electronic ID which you use when you log into your mailbox via the ID-porten

Why do I have to choose between two mailbox providers?

The Agency for Public Management and e-Government (Difi), on behalf of Norwegian public authorities, has entered into agreements with two digital mailbox providers, Norway Post (Digipost) and e-Boks AS.

By having two mailbox providers, you, as a user, will get a better deal, as the two mailbox providers work hard to offer you the best product. The two mailboxes are equally secure, and fulfill strict security requirements.

Both mailboxes are approved for handling mail from public authorities. You choose the mailbox you like best, or you think offers the better product. You choose your mailbox in the same way as you would choose an electricity, telephone or bank services provider.

You can only use one mailbox to get mail from public authorities.  Choose digital mailbox.

Who can have a digital mailbox account?

To create a digital mailbox account, you must have:

  • a Norwegian personal identification number, or a D-number
  • an electronic ID, such as BankID, BankID on mobile, Buypass ID or Commfides

Age requirements to obtain an electronic ID:

  • You must be 15 years old to order a BankID. Contact your Norwegian bank to find out if you can get a BankID.
  • There are no age restrictions for ordering a Buypass ID. However, you must be able to sign for it and show valid ID, when you collect it from your post office.
  • You have to be 18 years old to order Commfides e-ID. If you are under 18 years, you will need permission from your guardians to order Commfides e-ID. With such permission, there is no minimum age.

Read more about electronic ID.

Can more than one person share a digital mailbox, to get mail from public authorities?

No, everyone must have their own mailbox to get mail from public authorities. However, you may permit other people to access your mailbox. The person permitted to access your mailbox must have a mailbox with the same mailbox provider as you.

Contact your mailbox provider for help:                                                                                                       

Will it cost me anything to open a digital mailbox?

No, the digital mailbox for citizens is free of charge to set up and use.

If you upload lots of private documents or pictures, you will have to pay for any storage space that exceeds 1GB.

What is the ID-porten?

The ID-porten is a common log-in system used for logging into Norwegian public e-services. You must use the ID-porten to log in and access mail from Norwegian public authorities sent to your digital mailbox.                                  

You must have an electronic ID, such as MinID, BankID on mobile, BankID, Buypass ID or Commfides, to log into an e-service via the ID-porten.

More than 3,5 million citizens use the ID-porten annually.

Read more about the ID-porten.

Who owns e-Boks and Digipost?

Posten Norge AS  has developed and owns Digipost. e-Boks A/S is an independent Danish company owned by Nets and Post Danmark. e-Boks A/S owns the Norwegian subsidiary e-Boks AS.

Why do I get e-mails about creating digital mailbox when I have already done this?

When public authorities is sending e-mail encouraging  to create a digital mailbox, they are using the contact information collected from the national contact-and reservation register.

If you  previously registered your e-mail address in another person's user profile, you will recieve this e-mail encouraging  to select a digital mailbox, if the  person has not created digital mailbox. You might have helped a family member with the tax return and in this context stated your e-mail address in order to recieve codes by e-mail to log into Altinn with MinID.

Log in to read your mail 

How to log in at Digipost to read public mail?

Once you have selected a digital mailbox from Digipost, you can open the mail by entering their homepage.

Log in with ID-porten to read public mail.

  1. Enter www.digipost.no and click 'Logg in'.
  2. Click 'Login with ID-Porten'.
  3. Select one of the login forms. 

You will receive a note by e-mail or SMS when you have received mail in your digital mailbox from public services.

If you have selected a mailbox from both Digipost and e-Boks, you have to choose one of them as a public mailbox.
By entering your contact details, you can see which mailbox provider you have selected at any time. 

How to log in at e-Boks to read public mail?

Once you have selected a digital mailbox from e-Boks, you can open the mail by entering their homepage. 

Log in with ID-Porten to read public mail.

  1. Enter www.e-boks.no and click 'Log in via ID-porten'.
  2. Select one of the login forms.

You will receive a note by e-mail or SMS when you have received mail in your digital mailbox from public services.

If you have selected a mailbox from both e-Boks and Digipost, you have to choose one of them as a public mailbox. 

By entering your contact details, you can see which mailbox provider you have selected at any time.

Can I log in with "BankID on mobile" to open mail from public authorities?

Yes, you can use "BankID on mobile" to login with the highest level of security (level 4), and it gives you access to all your public mail after login via ID-Porten.

Is a digital mailbox the same as a normal e-mail account?

No, a digital mailbox is more secure than a standard e-mail account. When using a secure digital mailbox, both sender and recipient must identify themselves.

E-mails from public authorities sent to your digital mailbox are encrypted as hidden text.

In order to open and read e-mails in your digital mailbox, you have to identify yourself via the ID-port log-in system.  

Only you, and those to whom you have granted permission, may access mail from public authorities in your secure digital mailbox. 

May I grant someone permission to access my digital mailbox?

Yes, even though your digital mailbox is personal to you, you may permit someone you trust to access your mailbox and read your mail. The person permitted to access your mailbox must have the same mailbox provider as you. You can retract your permission to that person if and when you want, so that you regain sole access. You will find more information about how you grant someone permission to access your mailbox on the Digipost or e-Boks websites.

Am I still responsible for mail from public authorities if I am unable to open it?

Yes, you are responsible for reading all mail that is sent to you. Contact your mailbox provider’s help desk if you have problems opening an e-mail from a public authority.

Deadlines for replying to an official letter are set from the time a notification is sent to you and you can open the e-mail in your digital mailbox. 

Contact your mailbox provider for help:                                                                                                       

Why do I have to use the ID-port to open mail from public authorities?

Extra security is required when you open official mail from a public authority. Logging in via the ID-port involves an identification process, and ensures that you are the person you say you are.

The ID-port has two security levels. The sender of an e-mail decides which security level must be adhered to in order to open an e-mail from them.  

Contact the ID-porten user support team on telephone 800 30 300, if you have further questions about this (from outside Norway: +47 24 05 56 03).

Receive mail from public authorities digitally

How will I know when I have received mail from a public authority?

You will be notified by SMS or e-mail when new messages from a public authority are available in your digital mailbox. The notifications will be sent to your e-mail address or mobile phone number registered in the Norwegian Digital Contact Information and Opt-out Register. Such data is registered when you log into public e-services via the ID-port log-in system.   

You can check your registered details in the register by logging in to your userprofile.

If you have any questions, contact the ID user support team on telephone 800 30 300 (from outside Norway: +47 24 05 56 03).

Can I swap mailbox provider?

Yes, you can change from e-Boks to Digipost, or vice versa, whenever you like. Information about how to do this is available on www.norge.no.

You can move mail from your old mailbox to your new one. 

Contact your mailbox provider for help:                                                                                                       

Can I switch back to getting paper correspondence from public authorities?

Yes, if you want to go back to receiving letters from public authorities on paper, you can opt out of the digital communication scheme. Go to www.norge.no and follow the instructions on how to opt out, or ring the ID-port user support team on telephone number 800 30 300 (from outside Norway: +47 24 05 56 03).

If you choose to close your digital mailbox account, you can save your documents on your personal computer and print out the documents you want to have on paper.

What happens if I forget to check my digital mailbox?

When a public authority sends mail to your digital mailbox, you will receive an SMS or e-mail notification. Mail sent to your digital mailbox is stored in your mailbox.

You are responsible for reading any mail that is sent to you electronically, in the same way as you are responsible for reading mail sent to you by standard paper mail.

Deadlines for replying to an official letter are set from the time a notification, telling you that a new e-mail from a public authority is available in your digital mailbox.

What does it mean that digital mail is sent and stored securely?

To ensure that no unauthorized person can read your digital mail from public authorities, it is sent and stored encrypted as hidden text. An encrypted transmission can be compared to a padlock; you need a key to unlock and read the contents of the letter. 

When you receive mail digitally from public authorities, you have to log in via ID-porten to read your mail. 

At Difi.no you can read more about how your information is secured in digital mailbox. (In Norwegian only)

Read more about the ID-port’s security

Can I have two digital mailboxes?

Yes, but you have to specify one of them as your mailbox for receiving mail from public authorities; otherwise public authorities will not know where to send you their mail.

Contact the ID-porten user support team on telephone 800 30 300 if you have questions about this (from outside Norway: +47 24 05 56 03).

Who is sending mail digitally 

Which public authorities is sending letters in your digital mailbox?

More than 200 government agencies and municipalities are now sending mail digitally to the citizens. Go to the web page About the digital mailbox to find a list of public agencies sending mail digitally

Will the digital mailbox receive advertising letters?

You will not receive advertising letters in your digital mailbox. Businesses that you have a customer relationship with, such as bank or insurance company, may send you messages if you have accepted this.

Can I use my digital mailbox to get mail from private companies?

Yes, you can get mail from banks, insurance companies, electricity suppliers, etc. You can find information about this on the mailbox providers’ websites.  

Can I send letters to public authorities from my digital mailbox?

No, but there should be a link in e-mails you receive from public authorities, via which you can reply to them. 

 Saving mail in the digital mailbox

Can I print documents from my digital mailbox?

Yes, you can print e-mails from public authorities, so you can have them on paper. You can save them on your personal computer too.   

Your digital mailbox works as an online archive; documents that you have received electronically will remain in your digital mailbox for as long as you like.

Contact your mailbox provider for help:                                                                                                       

Can I save mail from my digital mailbox on my personal computer?

Yes, you can save mail on your personal computer. Your e-mails will also remain in your digital mailbox.

You can upload personal documents to your mailbox and use it as a secure archive.

Contact your mailbox provider for help:                                                                                                       

Can my digital mailbox ever be full?

No, you can receive and store as much mail from public authorities as you need, for as long as you like.

However, the capacity of your digital mailbox for uploading and storing private documents is limited to 1GB. You can buy more storage space for private documents if you wish. 

Can my mail from public authorities be deleted?

You are the only one who can delete mail from public authorities in your digital mailbox.

If you delete an e-mail and regret it, check to see if your mailbox has a folder for deleted items. If so, you can open this folder and retrieve your previously deleted e-mail.

Contact your mailbox provider’s help desk if you need further help. You can also contact the sender of the deleted e-mail and ask them to resend you the e-mail.

Contact your mailbox provider for help:                                                                                                       

How long can mail from public authorities be stored in my digital mailbox?

Your mail will be stored in your digital mailbox for as long as you have your digital mailbox account.

If you wish to swap mailbox provider, you can move mail from your old mailbox to your new mailbox. 

Contact your mailbox provider for help:                                                                                                       

What happens to the mailbox by death?

e-Boks: At deaths, e-Boks has the right to delete the user's e-Box after 15 months. Relatives authorized to administer the estate should contact e-Box to access the mailbox of the deceased.
 

Digipost: At deaths, the Digipost-user account will be deleted within three months after Digipost has received written notification of the death by the death certificate. Relatives have to contact Digipost to access the Digipost account of the deceased.

 

Last updated: 
8 February 2017

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