Opting out

If you do not want to receive digital mail, you can simply let public authorities know that you would prefer to receive official documents and letters on paper. You do this by opting out of the digital communication scheme.

If you have never used the ID-port, you need not opt out

If you have never registered your mobile phone number or e-mail address in connection with logging into a digital public service, via the ID-port log-in system, you need not opt out. The authorities will not have any digital contact information in order to send you SMS or e-mail messages, and therefore, they will have to send you important documents via paper mail.

You can opt out of digital communication

The Norwegian Parliament has granted that public authorities primarily send digital mail to citizens rather than paper letters. Nevertheless, if you want to, you can opt out of digital communication and choose to receive official documents and important letters on paper.

Opt out of digital communication

Changing your communication preference

If you have previously opted out of digital communication with public authorities, but now want to change this, you can change your communication preference and “opt in” via the ID-port log-in system:

Change digital communication preference

What does opting-out involve?

If you opt out of digital communication, you will receive paper letters rather than digital mail containing the following:  

• individual case decisions
• prior notices in accordance with the Public Administration Act § 16
• information relevant to your legal status or case
• information of such importance that you should be aware of it

Although you opt out of digital communication, you may still receive public service information messages via SMS or e-mail, for example reminders about health appointments, changes to your water supply or information that does not fall into any of the categories listed above.

Questions and answers about opting out.

Last updated: 
23 October 2019