Choose a digital mailbox

Soon all important letters from public agencies may be sent to your digital mailbox. Are you ready to receive them?

Why do you need a digital mailbox?

A digital mailbox is a secure solution to receive and store important mail digitally, such as letters with decisions, health information or other sensitive information. Public agencies can't use regular e-mail to send such information. If you are to receive important letters from public agencies digitally, you'll need a digital mailbox. 

With a digital mailbox from providers e-Boks or Digipost, you can also receive digital mail from private enterprises at the same place where you receive mail from public agencies.

There are several benefits in creating a digital mailbox:

  • It's more secure than all other mail.
  • It's free.
  • You receive and store important letters in one place, both from private and public enterprises. 
  • You have access to important letters no matter where you are.

Your choice: Digipost or e-Boks

You can choose between two mailboxes – Digipost or e-Boks. The mailboxes have equal status and both meet stringent security requirements. Creating and using the mailbox is free of charge. You can easily switch mailbox at a later stage if you want to.

How to get a digital mailbox

  1. Get out your electronic ID (e-ID), for example your BankID.
  2. Go to e-Boks or Digipost for more information about the different solutions. Choose the mailbox you want. 
  3. Follow the instructions from e-Boks or Digipost to create a mailbox. 

When you've created a mailbox with one of the providers, your digital mailbox address will automatically be added to the public contact register. You will then receive a text message from Difi confirming your choice of mailbox. Then you're ready to receive letters from public agencies digitally. When letters arrive, you'll be notified by SMS or e-mail.

Need more information?

Read more about digital mailbox

Questions and answers about the digital mailbox

How to open your digital mailbox

Need any help?

Information about the digital mailbox providers 
 

Digipost customer service: 

Digipost (https://www.digipost.no/hjelp/
E-mail: kundeservice@digipost.no or telephone (+47) 22 03 00 00
 

E-Boks customer service: 

e-Boks (http://www.e-boks.no/help.aspx)  
E-mail: enquiry form or telephone (+47) 22 89 85 04 

 

User support for digital mailbox and ID-port log-in enquiries, from the Agency for Public Management and e-Government (Difi) 
Opening hours: Monday - Friday 08:00 - 15:30
Telephone: 800 30 300, free of charge from landlines in Norway.
Calls from outside Norway: +47 57 65 50 60

E-mail: brukerstotte@difi.no

Last updated: 
6 November 2017

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